β€” Shipping & delivery

Your American snacks and candy,
delivered to you.

Orders prepared within 48 hours in the South of France. Delivery to Mondial Relay and Inpost pickup points all over France and in 10 European countries.

Mainland France

Mondial Relay pickup point

From €69
Free shipping On orders of €69 or more, up to 3.5 kg of products in your cart.

Standard rates cart under €69

0 β†’ 1 kg€4.99
1 β†’ 2 kg€5.49
2 β†’ 3 kg€5.99
3 β†’ 4 kg€6.49
4 β†’ 5 kg€7.49
5 β†’ 7 kg€9.49
7 β†’ 10 kg€10.99
10 β†’ 15 kg€15.49
Reduced rates Cart over €69 but parcel over 3.5 kg? A reduced rate is applied automatically.
3.5 β†’ 5 kg€2.99
5 β†’ 7 kg€3.99
7 β†’ 10 kg€4.99
10 β†’ 15 kg€6.99
15 β†’ 20 kg€9.99
20 β†’ 30 kg€14.99

Corsica is served by Colissimo (not Mondial Relay).

Mainland Europe

Mondial Relay & Inpost

From €99
Free shipping On orders of €99 or more, up to 3.5 kg of products in your cart.

Standard rates cart under €99

0 β†’ 1 kg€6.99
1 β†’ 2 kg€8.49
2 β†’ 3 kg€9.99
3 β†’ 4 kg€10.99
4 β†’ 5 kg€13.49
5 β†’ 7 kg€15.99
7 β†’ 10 kg€18.99
10 β†’ 15 kg€24.99
Reduced rates Cart over €99 but parcel over 3.5 kg? A reduced rate is applied automatically.
3.5 β†’ 5 kg€4.99
5 β†’ 7 kg€6.99
7 β†’ 10 kg€8.99
10 β†’ 15 kg€12.99
15 β†’ 20 kg€16.99
20 β†’ 30 kg€22.99

Countries we ship to

  • Austria
  • Belgium
  • Germany
  • Ireland
  • Italy
  • Luxembourg
  • Monaco
  • Netherlands
  • Portugal
  • Spain

We do not ship to the United Kingdom or Switzerland.

Preparation & shipping

  • All orders ship within 48 business hours (no shipping on Saturdays, Sundays or public holidays).
  • You receive your tracking number by email as soon as the carrier picks up your parcel.
  • Every parcel is sealed with our My American Market tape and a tamper-evident strip to guarantee it arrives intact.
  • Large orders are packed in My American Market branded boxes for a great unboxing experience.

Collecting your parcel

Collection time

Your parcel stays at the pickup point for 5 business days. After that, it is automatically returned to us.

Shipping costs remain payable if the parcel is not collected.

Secure collection

All Mondial Relay and Inpost pickup points are under video surveillance. Show an ID and the collection code you received by email.

Fragile products

Despite our reinforced packaging, some products remain sensitive to the risks of transport.

  • Aluminium cans & bottles β€” dents may appear. The contents are still fine to consume, but an exchange is not guaranteed for purely cosmetic damage.
  • Molded chocolates (eggs, bears, bunnies…) β€” very fragile. No exchange if they break during transport.
  • Glass β€” reinforced packaging, but breakage can happen. You must note any damage when you receive the parcel, otherwise no refund is possible.
Summer period

During the hot months, chocolates may arrive melted. No claim can be accepted for this seasonal reason.

You have the right to inspect your parcel in front of the carrier or at the pickup point. If there is a problem, note it immediately: it is the condition for any follow-up.

Claims

Important. No claim can be accepted if you collected the parcel without noting any damage with the carrier or at the pickup point.

For parcel lockers (Inpost lockers), inspect your parcel on the spot. If something is wrong, the locker screen lets you contact Inpost directly: open a claim immediately.

Any questions?

Our customer service team is available Monday to Friday, 9am to 6pm (French time).

contact@myamericanmarket.com

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