Once Upon a Time...
Once upon a time a French girl took a trip across the ocean and found herself in a land of delicious new tastes and treats that enchanted her during her long sojourn abroad. A beautiful culinary love affair had begun…
My American Market was born in Anne-Claire’s heart and mind in the fall of 2008. The adventure started with a ranch dressing craving (never underestimate the power of your cravings!). After settling in the south of France following a few years in the U.S., Anne-Claire soon realized she was missing the products that represented a piece of her American life, of the place she used to call “home”. Unfortunately, the available means of acquiring these favorites (waiting for an American friend’s visit, having food sent to her from the States, stocking up at specialty stores while in Paris, etc.) soon proved insufficient.
Her cravings were just too strong, and she correctly assumed that other American food junkies in France felt the same way.
Since its 2009 birth, My American Market's family has grown to include new team members.
"Meet our DreamTeam" !
Customer Support Team, AKA "The Jedi"
A super name for our super team of Customer support agents, it just makes sense! Audrey, Christelle, Dorian, Laura, Maria and Rebecca are here to listen, make sure everthing runs smoothly and solve problems when they arise with excellent solutions and service. You're in good hands with these gals!
Audrey’s great ideas and high-energy style make her a natural leader for the Jedi & the Beez. She brings new perspectives to the team thanks to the expertise she gained as boss lady at her last job. Just like Master Yoda, her favorite saying is, “Always the best you shall be.”
After having lived and worked for over 10 years in Italy, Christelle joined the My American Market Team here in Toulouse. Bubbly and bright, this Jedi has got our Italian customers wants and needs at heart!
He brings a special American touch to the Jedi (and he doesn’t mind being the only guy)! Dorian lived in the US for quite a few years before coming to join our team. He loves pop culture, Harry Potter, and superheroes, and knows the products related to them inside and out.
E-commerce and meeting customer expectations are no stranger to Laura thanks to her years of experience excelling in the domain. Ever since her hop, skip and a jump from Paris to Toulouse, we've had the pleasure of welcoming her among the "Jedi".
This chica española can answer all of your preguntas (questions!) with a charming Spanish accent that will brighten up your day. Plus, she somehow manages to make her Julia Roberts smile shine through over the phone. Clients can’t get enough of her.
Like the good Jedi she is, Rebecca was a super quick learner and knows how to whip out her lightsaber to please even our most demanding clients. She’s calm and reserved (which is rare, for an Italian!) and has no trace of an accent… She’s basically amazing!
Sales Team, AKA "The Beez"
Not to toot our own horn, but we're actually the n°1 supplier for American grocery stores in Europe! If you're looking for an American wholeseller, at My American Market, we've got 3 amazing people who'll take care of you and answer all your questions: Audrey, Giuseppina and Maria!
Thanks to her international gift of gab and her appetite for challenge, Audrey is truly in her zone with our B2B clients. She walks them through the steps of their business development and manages every project with an iron fist in a velvet glove.
Mamma mia! You've sure found the right person to give advice for your business. Giuseppina, and her 15 years of work in e-commerce, is here to take care of you like a real Italian Mamma. She's the real deal! You can chat with her in Italian, French or English.
Maria doesn’t have problems, just solutions! She is naturally cheerful and takes great care of our B2B clients. Her role in the Beez is to help Giuseppina and Audrey manage accounts. She’s like an Andalusian fairy with a magic wand – anyone who crosses her path walks away with a smile. Que guapa!
The IT crew, AKA "office 42"
In Douglas Adam's "The Hitchiker's Guide to the Galaxy", the answer to life, the universe and everything is 42. Since Frédéric, Jérémie, Pascal and Thomas have always got an answer to all our questions, it's only logical that we call this awesome group of guys "Office 42".
Jérémie takes part in developping our on-line shop. He's always there to help out when "it doesn't work". If you want to make Jérémie smile, just give him a box of Wonka Nerds and watch him light up!
When Pascal's not coding, he's eating Oreo Fudge cookies and laughing his signature laugh. Which, speaking of, you can hear all the way across the office. His good humor is key to the IT crew!
Geek alert: Steve has moved into Office 42! He’s an out-of-this-world developer, always prepared to swoop in and save the day whenever Darth Vader’s army of bugs tries to invade our computers. When he’s not munching on jalapeño Cheetos or riding his bike, he’s taking down bugs with his sick coding skills!
Thomas first joined our B42 team during his studies (which he successfully completed)! Once a Marseille native, he is the quiet force in charge of the computer development behind the scenes—and a true coding wizard! Thomas loves Reese's peanut butter as much as video games!
The purchase and logistics Service, AKA "the Keylogs"
This super team of super ¨P.A.L.S." is here to make sure your package is delivered quickly! It's also thanks to them that My American Market has been able to bring such a wide selection of delicious American products to Europe. The team is made up of Claire.
Claire deals with importation of our products straight from the USA. This Franco-Canadian grew up with these delicious products that she would munch on during her summer vacations in Canada. Like Proust's Madeleine, "Mountain dew" for Claire brings back lovely childhood memories. Yum!
Support Service, AKA "the big spenders"
If things are up and running smooth as can be, you can bet a lot is due to our administrative team made up of Hélène, Laura and Lucie. HR questions? Legislation info? Exchange Rates? What fun team activity we might do next? See this super duper team for more information ;)
Hélène holds the purse strings here at My American Market. The finance and administration manager also just happens to have an affinity for Reese's pieces. (But really, who doesn't?) This outstanding multi-tasker is a real Jill of all trades!
Laura joined the Big Spenders as Hélène’s second-in-command to pursue one of her greatest passions: going on spending sprees with the company credit card to stock the shelves of your favorite American grocery store! No matter the currency, no matter the taxes, she conquers invoices in the blink of an eye. She’s our very own Calamity Jane!
Lucie gives Hélène a hand with all that is administration, comptability and Human Ressources. But most importantly, Lucie takes care of all of us, making sure we're doing fine and we've everything we need!
She’s cheerful and outgoing, and this mama bear takes great care of her cubs. Mélissa organizes corporate events and tends to our needs day in and day out to make sure we’re as happy and productive as possible. #authorizedhappinessdealer
Marketing, AKA "The M&M's"
The Marketing team at My American Market was officially established in 2017. Made up of Marc and Marie, this dynamic duo - "The M&M's" manage communication and marketing campaigns here at My American Market
Since Springtime 2017, our web marketing expert, Marc, manages marketing campaings and communication at My American Market. Want to see him smile? Give him some Oreo's! The secret's out, now you know who's behind the mask of our mascot Clark ;)
There's not much that Marie likes more than writing, (except maybe travelling). So dealing with all the content on our website is no tough feat for her! Whether it be on our site, in our emails or on social media, she always knows just the right word! No matter your language, you'll have the correct info!
She’s My American Market’s graphic designer, but there’s a lot more to her than that! Marion is also an affiliate marketing, newsletter, and product genius! She fits right in with the other two Ms of the M&M’s. The marketing team has infectious laughs that we love hearing ring through the hallways. #Funfact: she has a green thumb (most of the time…)
Fanny, Nadège, Marine aka The “FeNoMenon”
They work directly with Anne-Claire to keep operations running smoothly, and they have a finger in every pie! All three are quick on their feet and multitalented.
She’s My American Market’s Lucky Charm! She’s always on the hunt for new American goodies to keep her customers’ taste buds happy. She travels all around the land of Uncle Sam to meet with our partners and uses her sweet negotiation skills to find the best products at the best prices. This globetrotter has even lived in New York. How chic!
She showed up with a pink water bottle and a mischievous grin, ready to help Anne-Claire get. stuff. done. Anne-Claire has 10,000 ideas a minute, and Nadège makes them a reality. They’re a real power couple! The secret potion that keeps her at the top of her game? Peanut butter ♥
You can always count on her to liven up the office. Marine loves coming up with new projects and seeing them all the way through to the end, even if it means bugging her colleagues… But we love her for it!
The Head Honcho of My American Market
You can thank her for the creation of your favorite All-American grocery store! My American Market was born from her desire to satisfy not only the American expatriates’ cravings but also the curiosities of Europeans who had never tried all-American classics like “the root-beer float” or “Marshmallow smores".
The Warehouse crew
As soon as your order is confirmed, the warehouse crew rushes to prepare with care and send your products out as fast as possible! They're working on the sidelines and are daily faced with the temptation of yummy American food all around them! Somehow they resist! They're basically the best.