Why do I have to spend at least 15 euros for my order to be processed?
My American Market chose not to charge you for our handling fees (packing the order, processing payment, preparing invoices etc.). Because of the high cost of processing a single order, we have decided to set a minimum order. You can select multiple quantities of the same item or shop for other products to reach this minimum. This amount includes VAT, but not your shipping charges.
I live in Toulouse. Can I pick up my order in person?
While our office and warehouse are based in Toulouse, we do not have a store where we can receive clients under the best conditions. For this reason, we invite you to place your order on our website so that you can receive your American products as quickly as possible. We offer a variety of delivery services, the least expensive of which is Mondial Relay.
What if a product I ordered becomes out of stock?
My American Market is constantly updating the website to let you know if certain products are temporary unavailable. However, if despite our effort, some of your ordered products are out of stock, we are committed to promptly informing you of the situation by email and we will reimburse the missing product.
How can I pay for my order?
My American Market offers you 4 payment options:
Is it safe to pay online for my order via the My American Market website?
My American Market uses the latest technology available to ensure your data protection. If you wish to pay for your order on our website, the transaction will be operated through a secured system: we use an SSL (Secure Socket Layer) Protocol that encrypts the exchanged data. Therefore, no one can take advantage of the data while it is being transferred onto the network. My American Market does not have access to your banking information.
Will my personal information stay confidential?
My American Market values your privacy. All the personal data you are sharing with My American Market will stay confidential. You can be assured that it will not be given or sold to third parties. We only ask you for the necessary information in order to process, deliver and request payment for your orders. If you have chosen to subscribe to My American Market’s newsletter, you can decide to unsubscribe at any time by clicking on the appropriate link on the newsletter.
What can I do if my package is damaged, opened or some items have been stolen?
You are responsible for checking the package when it is being delivered to you by La Poste. Your shipment has been insured; therefore, if you notice a problem caused during the shipping (leaking, broken glass, holes in the package, etc.), you can refuse the package. It will be sent back to My American Market and we will then contact you to reprocess your order or offer a reimbursement.
What happens when there is a missing or broken item in my package?
My American Market is proud to take special care of handling and shipping your order. If, despite our high standards, we have made a mistake in preparing your order, please contact us at contactus@MyAmericanMarket.com within seven days of delivery. Email us your name, delivery address, order number and details about the item(s) purchased (what is missing or broken), and we will be happy to help.
I have changed my mind. Can I return my purchase?
In the unlikely event that you are not pleased with your purchase, you must contact us within seven days of delivery at contactus@MyAmericanMarket.com. We do accept returns if the following conditions are met:
Our US food shop's commitments
MyAmericanMarket.com is an on-line grocery store for all your taste ofAmerica’s purchase. Order online your favorite American food and sodas, and get delivered anywhere in France andEurope
OUR AMERICAN FOOD BRANDS: A&W , A1, arm and hammer, aunt jemima, bakers, betty crocker, bubble yum, bull's eye,coffee mate, crisco, del monte, dentyne, durkee, ferrara, french's, general mills, heinz, hershey's, hidden valley, hot tamales, hunt's, jack daniels, jack links, jell-o, jif, jim beam, karo, kc masterpiece, koolaid, kraft, libbys, life savers, little becky, MM's, mentos, nestle toll house, newmans own, ocean spray, pam, pepperidge farm, quaker, reese's, ro-tel, shoprite, smuckers, swiss miss, welchs, wonka, wrigleys, nabisco, charms, kellogg's, jelly belly beans, princella, el rio, zatarain's, grandma's, mc cormick's, rice-a-roni, jolly rancher,
OUR AMERICAN FOOD PRODUCTS: atomic fireballs, baby ruth, bacos, bake, d beans, chocolate candy bars, peanut butter, big red, bisquick, cinnamon candy and gum, brownies, butterfinger, candy canes, cheerios, cookies, cheerios, dr pepper, egg nog, fluff, franks red hot, froot loops, goldfish, grits, goober grape, hamburger helper, jello shots, kisses, lawrys, lemon heads, lucky charms, mac and cheese, marshmallows, molasses, mountain dew, molly mc butter, muffin mix, frosting and icing, old bay, cookies N cream, oatmeal, pa yday, pickles, pop-tarts, pop corn, pancake mix and syrup, red hots, reese's cups, refried beans, relish, ro-tel, root beer, salad dressing, barbecue sauce, cranberry sauce, shortening, corn syrup, tootsie, twizzlers, beef jerky, wonka nerds, yellow mustard
HOME DELIVERY IN 24-48HANYWHERE IN FRANCE: Paris, Paris 7, Saint Germain-en-Laye, Saint Cloud, Marseille, Aix en Provence, Bordeaux, Lyon, Clermont Ferrand,Toulouse, Lille, Strasbourg, Toulon, Grenoble, Nantes, Reims, St Etienne, Rennes, Le Havre, Caen, Montpellier,Nice, Troyes, Orleans, Neuilly sur Seine, Le Mans, Tours, Annecy, Rouen, Dijon, Hyères, Le Lavandou, St Tropez,Sainte Mazime, St Raphael, Grasse, Cannes, Menton, Toulon, Metz, Antibes, Limoges, Angers, Corse / Corsica, Monaco/ Munegu
EXPRESS SHIPPING ANYWHERE IN EUROPE:Germany / Deutschland (Berlin,Dusseldorf, Munich, Stuttgart, Hanover), Switzerland / Swiss Confederation / Schweiz / Svizzera (Geneve, Nion,Zurich), Italy / Italia (Milano, Roma, Napoli, Torino, Palermo, Genorva, Bari, Firenze), Belgium / KoninkrijkBelgie (Anvers / Antwerpen, Gand, Charleroi, Liege, Bruxelles, Bruges, Namur, Mons, Louvain), Luxembourg /Luxemburg / Letzebuerg, Netherlands / Nederland, Sweden, Austria / Osterreich, Denmark / Danmark, Ireland / Eire,Portugal / Portuguesa, Finland / Suomen Tasavalta, Norway / Norge / Noreg, Greece / Hellenic Republic, Hungary /Magyar Koztarsasag, Iceland / Island, Poland / Polska, Czech Republic / Ceska Republika, Slovakia / Slovak Republic/ Slovenska , Slovenia, Spain / Espana (Madrid, Barcelona, Valencia, Seville, Zaragoza, Malaga, Murcia, Palma deMallorca, Las Palmas, Bilbao), UK / United Kingdom / Great Britain (London, Birmingham, Liverpool, Mancherster,Leeds, Sheffield, Bristol)
Selon l'article L 3342-1 du code de la Santé Publique, la vente d'alcool est interdite aux mineurs de moins de 18 ans. En validant sa commande, le client atteste sur l'honneur avoir plus de 18 ans.