Why do I have to spend at least 20 euros for my order to be processed?

My American Market chose not to charge you for our handling fees (packing the order, processing payment, preparing invoices etc.). Because of the high cost of processing a single order, we have decided to set a minimum order. You can select multiple quantities of the same item or shop for other products to reach this minimum. This amount includes VAT, but not your shipping charges.

What if a product I ordered becomes out of stock?

My American Market is constantly updating the website to let you know if certain products are temporary unavailable. However, if despite our effort, some of your ordered products are out of stock, we are committed to promptly informing you by email of the situation and we will reimburse the missing product.

How can I pay for my order?

My American Market offers you 4 payment options:
- Online payment through Paybox/Société Générale services
- Online payment through Paypal services
- Phone payment with your credit card information
- Checks from a bank based in France or Monaco made out to: My American Market

Under the 4 options, your order will be processed once the payment is received.

Is it safe to online pay for my order via the My American Market website?

My American Market uses the latest technologies available to ensure your data protection. If you wish to pay for your order on our website, the transaction will be operated through a secured system: we use a SSL (Secure Socket Layer) Protocol that encrypts the exchanged data. Therefore, no one can take advantage of the data while it is being transferred onto the network. My American Market does not have access to your banking information.

Will my personal information stay confidential?

My American Market values your privacy. All the personal data you are sharing with My American Market will stay confidential. You can be assured it will not be given or sold to third parties. We only ask you for the necessary information in order to process, deliver and request payment for your orders.
If you have chosen to subscribe to My American Market’s newsletter, you can decide to unsubscribe at any time by clicking on the appropriate link on the newsletter.

What can I do if my package is damaged, opened or some items have been stolen?

You are responsible for checking the package when it is being delivered to you by La Poste. Your shipment has been insured; therefore, if you notice a problem caused during the shipping (leaking, broken glass, holes in the package etc.), you can refuse the package. It will be sent back to My American Market and we will then contact you to reprocess your order or offer a reimbursement.

What happens when there is a missing or broken item in my package?

My American Market is proud to take a special care of handling and shipping your order. Despite our high standards, if we have made a mistake preparing your order, please contact us at contact@MyAmericanMarket.com within seven days of delivery. Email us your name, delivery address, order number and details about the item(s) purchased (what is missing or broken), and we will be happy to help.

I have changed my mind. Can I return my purchase?

In the unlikely event that you are not pleased with your purchase, you must contact us within seven days of delivery at contact@MyAmericanMarket.com. We do accept returns if the following conditions are met:
- Items must be unopened, undamaged and in re-sellable condition.
- You must obtain My American Market’s prior approval before sending your package back.
- You need to write the RMA (Return Merchandise Authorization) number we give you on the package (not on the products themselves!).
- Returned goods must be sent back either in the original packaging or packaging of a similar standard to prevent any damage. Items returned damaged due to poor or inadequate packaging on the customer's behalf will not be eligible for a refund.

If all these requirements are met, My American Market will reimburse the price of the total order (shipping cost included); yet, shipping the returned package is at your own expense. Once the returned items are received, we will provide you with a coupon for your next order or offer you a full refund within 30 days.

Return Address:
RMA #.......
Elogik - My American Market
Centre de Gros de Larrieu
5 rue Gaston Evrard
31094 Toulouse
France

For all your shipping questions > Shipping